Who this manual belongs to
Chapman's Peak Drive is an asset of the Western Cape Government, operated under concession by Entilini Operations (RF) (Pty) Ltd (registration number [REGISTRATION NUMBER]).
Physical address: [REGISTERED PHYSICAL ADDRESS]. Postal address: [POSTAL ADDRESS].
Information Officer: [NAME AND DESIGNATION]. Deputy Information Officer: [NAME AND DESIGNATION]. Requests and enquiries under this manual should be directed to [PAIA EMAIL ADDRESS].
The Guide published by the Information Regulator
The Information Regulator has compiled a guide, in terms of section 10 of the Act, containing information reasonably required by a person wishing to exercise a right under the Act. It is available from the Information Regulator (South Africa) at enquiries@inforegulator.org.za and on the Regulator’s website.
Records held
Records held in the course of operating the road include: toll transaction and Frequent User account records; road status, closure and incident records; traffic volume statistics; maintenance, engineering and rockfall-monitoring records; concession, procurement and supplier records; employment records; and financial and statutory records.
Certain records are available without a formal request — gazetted tariffs, published road notices and general operating information are published on this website.
How to request a record
A request must be made on the prescribed form and delivered to the Information Officer at the address above, together with the prescribed request fee where applicable.
The request must provide sufficient particulars to identify the record and the requester, state the form of access required, and — where the request is made in order to exercise or protect a right — identify that right and explain why the record is required.
A decision will be conveyed within 30 days, which period may be extended in the circumstances permitted by the Act. Where a request is refused, reasons will be given together with details of the remedies available, including internal appeal where applicable and application to a court or the Information Regulator.
Fees
Request and access fees are those prescribed under the Act and are payable in the circumstances the Act provides for. A requester will be notified of any deposit required before a record is prepared.
Grounds for refusal
Access may be refused on the grounds set out in Chapter 4 of the Act, including the mandatory protection of the privacy of a third party, commercial information of a third party, confidential information, and records privileged from production in legal proceedings.
Demo concept — not yet in force
This document is drafted to the correct structure but contains fields that only the operator can supply — company registration details, the appointed Information Officer, and the addresses on record. These appear in square brackets. It must be completed and reviewed by the operator's attorney before publication. Nothing here constitutes legal advice.